Privacy Policy — 3dbet Data Commitment

This Privacy Policy applies to all personal data collected, processed, and stored by 3dbet in connection with your use of the platform accessible at https://3dbet.cam, including all sub-pages, mobile-optimized views, and services offered therein.

This policy applies to all current and former registered Players, as well as to individuals who browse the platform without completing registration. It covers personal data collected through the website itself, through communications with our support team, and through payment processing interactions with our local banking and e-wallet partners serving Indonesia.

Where 3dbet processes personal data on behalf of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft), those providers operate under their own privacy policies for data they independently collect. 3dbet is responsible only for the personal data it processes in its capacity as the primary account operator.

3dbet collects the following categories of personal data. The specific data points collected depend on how you interact with the platform:

3dbet does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health or dependency information is voluntarily provided in the context of a responsible gaming concern.

3dbet collects personal data through the following means:

• Direct provision by you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in a promotion, or complete any form on the platform, you provide data directly to us.
• Automated technical collection: When you browse or interact with https://3dbet.cam, our servers automatically record technical data including your IP address, device identifiers, session activity, and clickstream behavior. This data is collected through server logs, cookies, and similar tracking technologies (see Clause 8).
• Payment and banking partners: When you deposit via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, or LinkAja, our payment processing partners transmit transaction confirmation data to 3dbet to enable account crediting and withdrawal verification. We receive only the data necessary to match and process your transaction.
• KYC service providers: Where 3dbet uses a third-party identity verification provider to assist with document authentication and liveness checks, that provider processes your identity documents on our behalf and returns a verification result to 3dbet.
• Fraud prevention and analytics services: 3dbet uses third-party fraud detection and analytics services that may collect technical data to identify suspicious activity patterns. These services operate under strict data processing agreements and are not permitted to use your data for their own commercial purposes.
• Publicly available sources: In limited circumstances, 3dbet may supplement your account data with information from publicly available sources (such as sanctions lists or publicly filed legal proceedings) where required by AML compliance obligations.

3dbet processes your personal data for the following specific, documented purposes:

• Account creation and management: To register your account, maintain your player profile, authenticate your logins, and administer your account balance and transaction history on the 3dbet platform.
• Payment processing: To credit deposits, process withdrawal requests to your nominated Indonesian bank account or e-wallet, and maintain auditable financial records denominated in IDR.
• Identity verification (KYC): To verify your identity, confirm your age (21+ requirement), confirm ownership of your payment methods, and satisfy anti-money-laundering (AML) and counter-terrorist-financing (CTF) obligations applicable to international gaming operators.
• Fraud prevention and security: To detect and prevent fraudulent account activity, unauthorised logins, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your inquiries via live chat, email, and WhatsApp, resolve disputes, manage formal complaints, and provide assistance in English and Indonesian.
• Responsible gaming: To monitor gaming behavior for signs of problematic gambling, administer self-exclusion and limit-setting tools, and comply with our responsible gaming obligations. Where responsible gaming concerns are identified, data may be used to initiate player contact or account restrictions.
• Product improvement and analytics: To analyze aggregated usage patterns, optimize platform performance, improve game selection and user experience, and develop new features for Indonesian players.
• Marketing communications (with consent): Where you have opted in, to send you promotional emails, bonus notifications, and updates about new games, seasonal promotions tied to events such as Idul Fitri, Ramadhan, or BRI Liga 1 season, and special offers relevant to your play history.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and maintain records required by AML, CTF, and gaming regulation frameworks.

3dbet processes your personal data on one or more of the following lawful bases:

3dbet does not sell, rent, or trade your personal data. We share data only in the following limited and controlled circumstances:

• Payment processors and banking partners: We share the minimum data necessary with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja to facilitate deposits and withdrawals. These partners process payment data as independent data controllers under their own privacy policies.
• KYC and identity verification providers: We share identity document images and personal data with our contracted KYC service provider for the sole purpose of verifying your identity. This provider acts as a data processor under a formal data processing agreement and may not use your data for any other purpose.
• Game providers: Certain game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) may receive your player ID and wagering activity data to facilitate game sessions, calculate winnings, and enforce game-specific rules. This data sharing is governed by our contracts with each provider.
• Fraud prevention services: We share technical identifiers (IP address, device fingerprint, session metadata) with fraud detection partners to identify and block suspicious activity patterns. These partners operate under data processing agreements and are restricted from using data outside the contracted scope.
• Regulatory and law enforcement authorities: Where required by applicable law, a court order, or a formal request from a regulatory authority, 3dbet will disclose personal data. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 3dbet's business assets, personal data held by 3dbet may be transferred to the acquiring entity. We will notify affected players before any such transfer takes effect and prior to their data becoming subject to a materially different privacy policy.

3dbet is an internationally operated platform. Your personal data may be stored and processed on servers located outside Indonesia, including in the jurisdiction where 3dbet holds its primary international gaming licence. By registering an account, you acknowledge and consent to this cross-border transfer of your personal data.

Where personal data is transferred internationally, 3dbet implements appropriate safeguards to ensure that your data receives a comparable level of protection to that afforded within Indonesia. These safeguards include:

• Contractual data protection clauses incorporated into all agreements with data processors and sub-processors located outside Indonesia.
• Technical security measures including encryption at rest and in transit, access controls, and audit logging applied uniformly across all server environments where your data is stored.
• Restrictions on onward transfers — any sub-processor that receives your data is contractually prohibited from transferring it further without 3dbet's prior written approval.

If you would like further details about the specific safeguards applied to international transfers of your personal data, please contact us at [email protected].

3dbet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device by your browser that allow the platform to recognise you across sessions and deliver a consistent, personalised experience.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your 3dbet account. Disabling functional or analytics cookies will not affect your ability to use the platform's core features but may reduce the personalisation of your experience.

3dbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory retention obligations. The following retention schedule applies:

Following the expiry of the applicable retention period, 3dbet will securely delete or anonymize your personal data. Anonymized aggregate data (which cannot be used to identify you) may be retained indefinitely for statistical and business improvement purposes.

You have the following rights in relation to the personal data that 3dbet holds about you. These rights may be subject to certain conditions and limitations where overriding legal obligations apply:

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 48 hours and provide a substantive response within five business days. We may ask you to verify your identity before processing your request to protect against unauthorized access to your data.

3dbet's platform is strictly for adults aged 21 years and older. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not register an account, access the platform, or provide any personal data to 3dbet.

If 3dbet becomes aware that personal data has been collected from an individual who was under 21 at the time of registration, we will take immediate steps to:

• Suspend and permanently close the account.
• Return any deposited funds to the payment method used, after completing required identity verification.
• Securely delete all personal data associated with the underage account, except where retention is required by applicable AML regulations.

Parents or guardians who believe that a minor has registered an account on 3dbet are encouraged to contact us immediately at [email protected]. We take all such reports seriously and will act promptly.

3dbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration:

• Encryption in transit: All data exchanged between your browser and 3dbet's servers is encrypted using 256-bit TLS (Transport Layer Security). This applies to login credentials, payment data, account information, and all API communications between the platform and its service providers.
• Encryption at rest: Sensitive data fields — including identity document copies, financial account identifiers, and KYC verification results — are encrypted at rest using AES-256 encryption on 3dbet's secured server infrastructure.
• Access controls: Access to personal data within 3dbet's systems is restricted on a strict need-to-know basis. Internal staff with access to player data are subject to confidentiality obligations and receive regular data security training.
• Password security: Player passwords are stored using industry-standard one-way hashing algorithms. 3dbet staff cannot view your password in plain text and will never ask you to reveal it.
• Intrusion detection: 3dbet operates automated intrusion detection and monitoring systems that flag unusual access patterns, login anomalies, and potential data breach indicators in real time.
• Penetration testing: The platform undergoes regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.

While 3dbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that your device and internet connection are adequately secured when accessing your account.

The 3dbet platform may contain references to third-party services, including game providers, payment networks, and sports data sources. While 3dbet takes care to partner with reputable service providers, we are not responsible for the privacy practices or content of third-party services that operate independently of the 3dbet platform.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may collect certain technical data directly in connection with game sessions. Their collection and use of such data is governed by their own privacy policies, which we encourage you to review. 3dbet does not share your full identity or financial data with game providers — only the minimum data required to authenticate your game session and record your wagering activity.

Payment partners including BCA, B RI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja process payment transactions under their own terms of service and privacy policies. 3dbet's relationship with these partners is limited to the transmission of transaction data necessary to credit your account and process your withdrawals.

3dbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify you through one or more of the following channels:

• A prominent notice displayed on the 3dbet platform at https://3dbet.cam for a minimum of 14 days following the change.
• An email notification sent to the address registered on your account, where the change materially affects how we process your personal data.
• An in-platform notification visible the next time you log into your 3dbet account.

The "Last Updated" date at the top of this policy will always reflect the date on which the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed of how 3dbet protects your data. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised policy.

If you do not agree with any amendment to this Privacy Policy, you should discontinue use of the platform and contact [email protected] to request account closure. Account closure requests will be processed in accordance with the procedures outlined in the Terms & Conditions.

For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data 3dbet holds about you, please contact our support and data team using the following details:

We are committed to resolving all privacy-related inquiries transparently and promptly. If you remain dissatisfied with our response to a privacy concern after contacting us, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.